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Case Study

Reservation Chatbot

A WhatsApp bot that takes restaurant reservations, sends the reminder, and knows the menu well enough to recommend from it.

My Role

Designed the conversation flow and built the automation behind it.

Tech Stack

n8nPostgreSQLGoogle GeminiOpenAI

What I Did

  • Developed a WhatsApp chatbot that handles restaurant reservations end to end.

Key Features

  • Reservations, taken and confirmed in chat
  • Reminders ahead of the booking
  • Menu knowledge, with recommendations to match

Screens

The booking starts in chat — the bot asks for date, time and party size, then checks what is free.
Read back, confirmed, booked — and a reminder promised three hours ahead.
The workflow underneath — an AI agent with Postgres-backed memory and tools for customers, tables, reservations and reminders.